Shipping policy

How long does it take to process my order?

Orders are processed within 2-3 business days of purchase. Orders placed on weekends or holidays are processed the next business day. Refurbished equipment orders may require an additional 3-5 business days for final inspection before shipment.

What shipping methods do you offer, and how much does shipping cost?

We ship parts and accessories via standard ground carrier and larger equipment via freight carrier. Shipping costs are calculated at checkout based on item weight, dimensions, and destination. Standard shipping rates are $20-$30 for smaller items weighing less than 20 lb. $50 for items weighing more than 50 lb. Freight shipments for equipment over 150 lbs require a delivery appointment, and the customer is responsible for confirming an accessible delivery location, such as a loading dock or ground-floor entry.

For non-standard packaging, the shipping rates will be determined on a case-by-case basis

How long will my order take to arrive?

Standard parts and accessories typically arrive in 3-7 business days. Equipment shipped via freight typically arrives in 5-10 business days. Expedited shipping is available at checkout for an additional fee, where the destination and carrier allow it.

What happens if my order arrives damaged?

Inspect all shipments at the time of delivery. If a package or crate shows visible damage, note it on the delivery receipt before signing and contact us within 48 hours. For concealed damage discovered after delivery, contact us within 5 business days with photos of the item and packaging, and we will coordinate a carrier claim and arrange for repair, replacement, or credit.

Do you ship internationally?

We currently ship within the United States only. Some equipment may be subject to shipping restrictions based on state or local regulations; any such restrictions will be flagged at checkout.