Refund policy

What is your return policy for new products?

New parts, accessories, and equipment may be returned within 10 days of delivery. Items must be unused, in their original packaging, and include all accessories, manuals, and documentation.

Can I return refurbished equipment?

Refurbished equipment is sold as-is and is not eligible for return. Each refurbished item is inspected and tested prior to shipment, and any manufacturer or DESCO service warranty applicable to that unit remains in effect after delivery. We recommend reviewing the listed condition, inspection notes, and warranty terms before purchasing refurbished equipment.

Are there items that can't be returned at all?

Special-order parts, custom-configured equipment, and items marked "final sale" are not eligible for return regardless of condition. Refurbished parts are also not eligible for return unless specified.

Who pays for return shipping?

Return shipping costs are the customer's responsibility, except where the return is due to a DESCO shipping error or a defective new item confirmed on inspection. Customers are responsible for packaging the item to prevent damage in transit; items returned damaged due to inadequate packaging may be subject to a reduced refund.

How do I start a return?

Contact us within the 10-day window with your order number and reason for return. We will issue a return authorization and shipping instructions. Returns received without an authorization may be delayed or refused.

When will I get my refund?

Once a returned item is received and inspected, refunds are issued to the original payment method within 5-7 business days. A restocking fee of up to 15% may apply to opened or non-defective returns. Original shipping charges are non-refundable.

What happens when you receive a defective part covered under warranty?

DESCO aims to provide an alternate replacement part if stock is available. The replacement cannot be guaranteed due to limited stock availability. DESCO will provide a full refund for the product in case a replacement is not available.

When does warranty coverage begin?

The warranty coverage for the products begins on the ship date. This is to ensure that the customer has enough time to receive, install, and test parts under full coverage.

What is covered under product warranty?

The warranty covers defects in materials/workmanship, manufacturing defects, and functional defects under normal use. The warranty does not cover any damage due to improper installation, physical damage, incorrect part selection, liquid or environmental damage, consumables, and electrical damage caused by the customer’s equipment.

What is the warranty period for new and OEM products?

Warranty for new and open-box items includes the standard warranty issued by the manufacturer, or a 90-day DESCO warranty if the manufacturer does not specify one.

What is the warranty period for used or refurbished products?

As per FDA requirements, used or refurbished products are tested and verified for quality and functionality by our technicians. These products have 90 days of warranty coverage by DESCO.

What does New - Open Box Mean for Warranty?

New Open Box is an unused product that may have been opened for testing or checking purposes. The product is new and unused. The product will be delivered with or without its standard packaging. However, all the required parts, including the instruction manual for applicable products, are included in the shipment. These products have standard warranty coverage as mentioned by the manufacturer.